What to Do if Error Messages Appear on a Galaxy Device

Error notifications on your Galaxy smartphone might be irritating, but don’t worry, assistance is on the way. In this post, we will look at how to deal with and resolve those bothersome error messages that may appear on your Galaxy smartphone.

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Error Messages When Opening the Camera

Your device must have sufficient available storage and battery power to operate the camera app. If you receive error messages when opening the camera, try the following:

• Charge the battery.
• Free some storage by transferring files to a computer or deleting files from your device.
• Restart the device.

If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre or an authorized service center.

Error Messages When Opening Multimedia Files

If you receive error messages or multimedia files do not play when you open them on your device, try the following:

• 1. Free some storage by transferring files to a computer or deleting files from your device.
• 2. Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.
• 3. Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To check the file formats that your device supports, visit the Samsung website.
• 4. Your device supports pictures and videos captured with the device. Pictures and videos captured by other devices may not work properly.
• 5. Your device supports multimedia files that are authorised by your carrier or providers of additional services. Some content circulated on the internet, such as ringtones, videos, or wallpapers, may not work properly.

Why Do I Get an Error When Signing Into My Samsung Account?

Occasionally you may encounter an issue that prevents you from signing into your Samsung account. Below, find out what to do if this happens.

An Error Occurs When I Try to Sign In

If you can’t sign in, please check your OS version and Samsung account version. Sometimes, it might be a temporary system error. If you see an error message, such as “An error occurred during an SSL connection,” please check the date and time on your device. For security purposes, Samsung accounts require the date and time to match the actual date and time.

“Sorry, There’s No Matching Information” Error Message

If you receive this message, try signing in again. Double-check that you are using the correct email address and password. Your email address and password must match what you entered when you created the account. You can also try checking your internet connection.

If you have checked the above and still cannot sign in to your account, please contact the service center at +234 (0)7067282739.

I Cannot Find the Account Verification Email from Samsung

If you can’t find the verification email sent by Samsung, please check your spam folder. If you still can’t find it, you can receive another verification email using the following methods:

Receive Another Verification Email via Phone or Tablet

• Navigate to and open Settings, and then tap Accounts and Backup.
• Tap Manage accounts, and then tap Add account.
• Select a Samsung account, and sign in using your credentials.
• Select Resend the verification email; a new email will be sent to your associated email address.

Receive Another Verification Email via the Website

• Navigate to and open the Samsung account website.
• Sign in using your account credentials and select Resend the verification email.
• A new email will be sent to your associated email address.

Someone Unauthorized Accessed My Account

If an unauthorized device has signed into your Samsung account, you will receive a notification on your current device or other devices authorized to use your account. If you do not recognize the new sign-in, tap No. This will prevent the other device from signing in.

You can also log in to the Samsung account website and check what devices are authorized to access your account. To do this:

• Select SECURITY from your account’s main page.
• Select Two-step verification.
• Select Trusted device(s), and then select Remove all devices.

You will need to sign back into your account on your personal devices, but this will ensure that no one has unintended access to your account. As an extra precaution, please reset your password and make sure you have two-step verification enabled.

I’ve Enabled Two-Step Verification but Did Not Receive a Verification Code

If you are not receiving a verification code via text message, make sure that you have a strong Wi-Fi or mobile data connection and that the number is not blocked on your device. If you are still not receiving the code, please check your device’s OS version and Samsung account version before contacting Samsung Support.

It’s Been Two Weeks Since I Changed My Number, and I Haven’t Gotten the Completion Notice

First, check your spam folders and blocked messages. If you still don’t see the completion notice, try to log in to your Samsung account. If you are still seeing the old phone number listed, do not attempt the reset process again.

Note: Submitting another request will reset the two-week waiting period.

My Account is Frozen, Deleted, or Requires Re-Registration

In compliance with information protection laws, people under the age of 13 cannot have a Samsung account. In order to make sure we have accurate information, your account may require re-registration to add any missing information. If your account is not updated, it may be frozen until it is re-registered.

My Date of Birth Information Registered on the Samsung Account is Not Accurate

When entering the date of birth information, it should match with the registered information on the Samsung account. Please check and try again. If the information provided does not match during the verification process, you may not be considered the owner of the Samsung account.

“The Number is Not Correct” Error Message

In the verification process by email ID for password reset, when entering the phone number in the [Verify phone number] step, you must enter the same number as shown partially on the screen, including the country code. In the United States, the phone number will be formatted as 1-(area code)-(phone number).

If you have tried with the incorrect number several times, additional attempts will be restricted for 30 minutes.