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If you get an error code, service is likely needed. However, it’s possible that by power cycling the microwave, you may clear the error. If moisture has gotten into the microwave, that could also be causing the errors, so let it dry before taking further steps.

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What to Do If You Receive an Error Code

  • Unplug the microwave or turn it off at the circuit breaker.
  • If the microwave’s electronics have recently come into contact with moisture (such as a spill or steam from a cooktop), give the microwave some time to dry. Wait at least 60 seconds.
  • After waiting, turn the microwave back on.
  • If the error code returns, contact the Support Center to request service: +234 (0)7067282739.

All microwave error codes follow this process, no matter which error code you receive. However, if you’re curious about the meaning of your specific error code, see the list below:

List of Error Codes

C-10, C-11, C-12

Error with gas/easy/PH sensor

C-20, C-21, C-22

Error with temp sensor

C-70, C-71, C-72

Error with steam sensor

C-A0, C-A1, C-A2

Functional error

C-d0, C-d1, C-d2

Door or key error

C-F0, C-F1, C-F2

Communication error

E-01

Open error

E-02

Cooking time setting over error (microwave)

E-03

Cooking time setting over error (grill)

E-04

Cooking time setting over error (convection)

E-05

Cooking time setting over error (combination)

E-06

Swing heater error

E-11

Open gas sensor error

E-12

Short gas sensor error

E-13

T1 max time gas sensor error

E-14

Dry up / no load gas sensor error

E-21

Open temp sensor error

E-22

Short temp sensor error

E-23

T1 max time error

E-24

Over temperature error

E-25

Micro cook abnormal temperature error

E-26

Temperature not over AD error

E-31

Open gas sensor error

E-32

Short gas sensor error

E-33

Under weight error

E-34

Over weight error

E-35

Invalid weight error

E-36

Door open error

E-41

Open easy/PH sensor error

E-42

Short easy/PH sensor error

E-43

T1 max time easy/PH sensor error

E-44

Dry up easy/PH sensor error

E-45

Cooling error

E-46

Primary open error

E-47

Door open error

E-51

Sense failure

E-52

EEPROM short error

E-53

Read/write error

E-54

Zero error

E-61

Open humidity sensor error

E-62

Short humidity sensor error

E-63

T1 max time humidity sensor error

E-71

Steam sensor open error

E-72

Steam sensor short error

E-81

Communication open error

E-82

Communication short error

E-83

Communication error

E-X1

Additional open error

E-X2

Additional short error

-SE-

Key short error

TE

Touch communication error

If any of these errors persist, contact the Support Center for assistance: +234 (0)7067282739.

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