Adorix Privacy Policy

1. About this Notice

This Privacy Policy explains how Adorix ("we," "us," or "our") collects, uses, shares, and protects information when you use our website, mobile applications, and services at adorix.com.ng. It sets out what we do with your personal data, how we keep it secure, and the rights you have in relation to it.

2. Who We Are

Adorix is a multi-vendor e-commerce marketplace connecting independent sellers with buyers. Our platform consists of the marketplace itself, which connects sellers with consumers, and integrated payment services that facilitate transactions between buyers and sellers.

This website and mobile applications are operated by [Company Legal Name].

Any personal data provided or collected by Adorix is controlled by [Company Legal Name].

3. The Data We Collect About You

Personal data means any information that can be used to identify, directly or indirectly, a specific individual. We collect your personal data in order to provide our services and to analyse and continually improve our platform.

You provide us with your personal data when you register on our website and mobile platforms and transact through them. The data we collect depends on the nature of your relationship with us.

Information you provide to us:

• Contact details, such as your name, delivery addresses, phone number, and email address.
• Account information, such as your password and other authentication details.
• Order and transaction information, including items purchased, order value, and payment status.
• Seller information, such as store name, business address, bank details for payouts, and tax identifiers, where you register as a seller.
• Content you submit, such as product reviews, seller reviews, and support ticket messages.
• If you choose to sign in using Google, Facebook, Twitter, or LinkedIn, we receive your name, email address, and profile identifier from that provider. We do not receive your password for those services.

Information we automatically collect:

We automatically collect certain information about your use of Adorix, and we may receive information about you from our payment providers. Examples include:

• Device, operating system, browser, and IP address information.
• Pages visited, products viewed or searched, and items added to your cart.
• Time spent on the site and the date and time of your visits.
• Payment confirmation and transaction references from our payment providers (see Section 6). We never receive or store your full card number, CVV, or banking credentials.

4. Cookies

A cookie is a small file placed on your computer, phone, or tablet. Cookies help us keep you signed in, remember your cart and preferences, and understand how Adorix is used. You can control cookies through your browser settings, though disabling them may affect checkout and login functionality.

5. How We Use Your Personal Data

We use your personal data to operate, provide, and improve our services, including:

• Registering and authenticating you as a customer or seller.
• Processing and delivering your orders, payments, refunds, and returns.
• Operating wallet balances, referral credits, and seller subscription billing.
• Sending transactional notifications by email and/or SMS.
• Responding to support requests and resolving disputes between buyers and sellers.
• Detecting and preventing fraud, including through Google reCAPTCHA on login, registration, and checkout.
• Complying with our legal and tax obligations.

6. Payment Processing

Payments on Adorix are processed directly by the following third-party providers, each governed by its own privacy policy: Stripe, PayPal, Paystack, Razorpay, Flutterwave, Instamojo, JazzCash, Midtrans, PayUmoney, Paytm, Google Pay, Tabby (Buy Now, Pay Later), and direct bank transfer.

7. How We Share Your Personal Data

• Sellers receive the shipping details and order contents necessary to fulfill orders you place with them.
• Payment providers listed in Section 6, to process transactions.
• Shipping and logistics partners, to deliver your orders.
• Email and SMS providers, to deliver notifications.
• Legal and regulatory authorities, where required by law.

We do not sell your personal information to third parties. Where we do share your personal data, we require third parties to use it only for the purposes specified and in accordance with applicable law.

8. International Transfers

Your information may be processed in countries other than your own, including where our hosting and payment providers operate. We take steps to ensure such transfers are protected consistent with this policy.

9. Data Retention

We retain your personal data only for as long as necessary: while your account remains active, and thereafter as required to comply with our legal, tax, and accounting obligations. We securely delete or anonymise data once it is no longer needed.

10. Data Security

We have put in place reasonable technical and organisational measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed without authorisation. Passwords are stored using industry-standard hashing, and access to administrative systems is restricted and permission-controlled.

11. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You may close your account at any time by contacting us at [Support/Privacy Email]. Once closed, all products and services accessed through your account will no longer be available.

12. Children's Privacy

Adorix is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date, and significant changes may be communicated to you by email.

14. Contact Us

Questions about this Privacy Policy can be sent to [Support/Privacy Email], or by mail to [Registered Business Address].