Cancellation policy

Cancellation Policy

customers may return goods and services for a refund of the price they paid at the time of purchase if they are dissatisfied. Customers may be unable to return an item after a specific amount of time, such as seven days from the date of delivery.

Sample cancellation policy

Customers can exchange products within 7 days of delivery.
Items must be unused, in their original packaging, and in sellable condition.
Customers can report missing items, incorrect orders, or excess charges within 24–48 hours of delivery.
Customers can return items by completing a returns form or emailing customer service.
Customer service will review the return and notify the customer when it's processed.
Only products purchased from the company's website can be returned.

Tips for writing a cancellation policy

Consider the return period
Decide who pays for return shipping
Define the return scope based on the products sold
Make the return process simple and straight forward
Offer a smooth process for returns, exchanges, and refunds
info@adorix.com.ng

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